Terms & Conditions

 

1. Introduction.

This Agreement is a legal document which sets out your rights and obligations in relation to this site (the "Fosse of Norway site") and the products offered by us through it (“Fosse of Norway Products”). You must take the time to read and understand this Agreement before using the Fosse of Norway site or making a purchase of a Fosse of Norway Product; you accept that you are entering into a contract with us on the terms of this Agreement. You should be aware that this Agreement may change from time to time in accordance with Clause 10 below. If you have queries relating to this Agreement, then before placing an order for an Fosse of Norway product, please email us at  shop@fosseofnorway.no  Please note that we reserve the right to withdraw the Fosse of Norway site from time to time.

2. Fosse of Norway product details

Fosse of Norway Products are subject to availability.  If a Fosse of Norway Product is out of stock at a time when we receive the order, we will inform you and you will not be charged for it. At Fosse of Norway we endeavour to display as accurately as we reasonably can the true colours of Fosse of Norway products.  However, we cannot guarantee that the colour of a Fosse of Norway Product as delivered will replicate how it appeared to you on-screen; in part, this is dependent upon your computer’s display monitor, and how you perceive colour. All sizes and measurements concerning Fosse of Norway products are as accurate as we can reasonably make them. We continually update the Fosse of Norway site, and regularly have offers and promotions which are not available with our other stockists. 

3.  Orders and delivery

We will contact you if there is an excessive delay with the despatch of your Fosse of Norway products. We aim to send out Fosse of Norway products on the working day after we receive an order. The total cost of your order will include a delivery charge.  Delivery times will vary according to how quickly the mail service can deliver. We recommend placing your orders early at particularly busy times of year (such as Christmas) to make allowance for delivery delays. We reserve the right to decline to fulfill orders for any reason, including a Fosse of Norway product which has been mis-published, such as its price or specification.  Orders are treated as offers which we are entitled to accept or decline.  If there are any problems with your order, we will contact you. There is only one delivery charge per order. Note that we cannot be responsible for orders which go missing after delivery.

4.  Returns policy

If you are not completely satisfied with your purchase, simply return it back for a full refund (less any shipping charges). Also, if you need to exchange your product for a different size, color, or alternation, simply send it back to us and we will promptly ship you the new product (subject to product availability.)

 

Returns must be 100% complete, in original and resalable condition, with all original packaging, and contents. Only unwashed, unworn, or defective merchandise may be returned. If you return the product(s) in unsellable condition we will ship the product back to you at your expense and will not provide you with a refund.

Please send the item back to us at the address below using any traceable shipping method if not using prepaid label. Once we receive your package, we will exchange or refund as you instruct.

Susan Fosse Knitwear, Alfred Offerdalsvei 7B, 5165 Laksevåg, Norway

Please mark the shipment:
RETURNED MERCHANDISE FOR EXCHANGE. NO COMMERCIAL VALUE.

Packages must be returned prepaid—we do not accept C.O.D. deliveries.

•   Proof of purchase, such as a copy of the original sales receipt, return/exchange request or packing slip, is required for reimbursement of the full purchase price.

•   Returns must be 100% complete, in original and resalable condition, with all original packaging, and contents. Only unwashed, unworn, or defective merchandise may be returned. We reserve the right to refuse a return on any product that does not meet these requirements.

•   If requested exchange item is not available we will issue refund instead.

•   We are not responsible for lost or stolen packages. Please use shipping method that can be tracked. We recommend you insure the parcel when shipping higher-priced items. Packages must be returned prepaid—we do not accept C.O.D. deliveries.

•   We will only refund shipping charges if we've sent the wrong item or if the item sent is defective.

•   Subsequent to an approval authorization, we can only credit the credit card used for the original purchase. No store credit, gift card, or gift certificates will be issued. Please allow up to 30 days or 1 – 2 billing cycles for the refund credit to appear on your statement.

5. Payments

Payments are processed at the time of ordering; however we only process orders which have been screened and accepted by PayPal.

 

Note also that all credit/debit cardholders are subject to validation checks and authorisation by the card issuer.  If the card issuer does not authorise payment, we will not process the order. All prices of Fosse of Norway products include VAT at the current rate. We do not exclude or refund VAT for any orders.  You, as the purchaser, are responsible for any other taxes or duties (such as import duties) payable on Fosse of Norway products, not us.

6. Intellectual property

You acknowledge that all copyright, trademarks, and other intellectual property rights in and relating to the Fosse of Norway site and Fosse of Norway products are owned by, or exclusively licensed to, us. It is easy to copy material which appears on web-sites, but this does not mean it is legal. Therefore, no-one may copy, distribute, show in public or create any derivative work from the Fosse of Norway site, a Fosse of Norway product or any of the material which is found on the Fosse of Norway site unless properly licensed to do so by us.

 

 

7. Privacy policy.

Our privacy policy forms part of this Agreement, and by agreeing to this Agreement, you also give your consent to the way we may handle your personal data in that policy.

8.  Liability.

a. We warrant that Fosse of Norway products will be manufactured with reasonable care and skill with the intention of meeting our specifications for them.  However, we cannot and do not guarantee that Fosse of Norway products will meet your requirements. b. We shall be liable as expressly provided in this Agreement, but shall have no other obligation, duty or liability whatsoever in contract, tort (including negligence, breach of statutory duty and any other tort) or otherwise. c. Nothing in this Agreement shall exclude or restrict our liability for death or personal injury resulting from our negligence. d. Subject always to sub-Clause f. below, we shall be liable for direct loss or damage only, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise, and whether caused by its act or omission or that of its employees, agents or subcontractors. Our aggregate liability in relation to any Fosse of Norway product shall be limited to whichever is the greater of:i. NOK 100,- (one hundred kroner); or ii. The price you paid for that Fosse of Norway product. e. We will not be liable to you or anyone else, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise: i. for any loss of revenue, business, anticipated savings or profits, or ii. for any indirect, special or consequential loss damage, costs or other claims, howsoever caused or arising, whether through non-supply or late supply of an Fosse of Norway product or other non-performance of this Agreement or otherwise.  f. Except as expressly stated elsewhere in this Agreement, all representations, warranties, conditions and other terms, whether express or implied (by common law, statute, collaterally or otherwise) are hereby excluded, except in the case of fraud, or where such exclusion is not permitted by law.  g. The provisions of this Clause 8 shall survive the termination or expiry of this Agreement.

9. Entire agreement.

This Agreement is intended to contain your entire agreement with us relating to the Fosse of Norway site and Fosse of Norway products; we believe it to be fair and reasonable. It replaces all earlier agreements and understandings with you relating to the Fosse of Norway site or Fosse of Norway products, except for any fraud or fraudulent representation by either of us. A person who is not a party to this Agreement has no right to rely upon or enforce any term of this Agreement.

10. Changes to this agreement.

We reserve the right to change this Agreement from time to time, and post the new version on the Fosse of Norway site. The new version will take effect for any activity on the Fosse of Norway site, including any purchase of an Fosse of Norway product, after the new version is posted on the Fosse of Norway site.

11. Invalidity.

In the event that any term of this Agreement is held to be invalid or unenforceable, the remainder of this Agreement shall remain valid and enforceable. 

12. Contact.

The Fosse of Norway site is provided, and Fosse of Norway products are sold and supplied through it, by Susan Fosse Knitwear, whose address, for business conducted through the Fosse of Norway site, is Alfred Offerdalsvei 7B, 5165 Laksevåg, Norway.  Our VAT registration number is 979 695 071. Please note that all notices under this Agreement are to be sent and received by email. For this purpose, your notices should be sent to shop@fosseofnorway.no and we will send our notices to you at the email address you notify to us through the Fosse of Norway site, such as when placing an order.

 

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